Something is genuinely broken

Tell Kaydro what you were doing, on which screen, and roughly when. Kaydro can see the error itself, with the page, the company and the user attached, so a precise time is worth more than a long description.

1. Click the green ? in the top bar, then Ask a question.
2. Write a subject and what happened, and click Send to Kaydro. The ticket gets a number, such as T-0001.
3. Your list shows whose turn it is: Waiting for Kaydro, Kaydro answered — your turn, or Resolved. A red dot means Kaydro wrote last, and you get a bell message and an email.
4. Reply in the same conversation. When it is fixed, click It's sorted — mark resolved. Replying to a resolved ticket opens it again.